FAQ
Find quick answers about our products, customization process, and global delivery. Can’t find what you need? Contact our support team anytime.
What products do you manufacture?
The company specializes in the research, development, and manufacturing of high-end and mid-range sun umbrellas, beach umbrellas, garden umbrellas, leisure umbrellas, Roman umbrellas, wrench umbrellas, side-standing umbrellas, sunshade tents, disaster relief tents, advertising flags, and outdoor equipment
What industries are your products used in?
Outdoor leisure shading industry, catering and hospitality, gardens, corporate advertising and promotions, outdoor furniture, etc.
Do you offer customization or OEM/ODM services?
Yes, we offer customization based on your drawings or samples. OEM/ODM services are available.
Can I customize the packaging?
Yes, neutral or custom logo packaging is available upon request.
Are your products certified?
Yes, we can provide ISO,, and other certifications upon request.
Can you provide brochures?
We offer free e-brochures.
How can I get a quotation?
Please send us your drawings/specs/materials/quantities to our email and Leave your email, and we will provide a quote promptly to your email.
Can you do EXW/FOB/CIF/DDP terms?
Yes, we support various Incoterms. Main shipping ports are Qingdao 、Tianjin.
Can you do EXW/FOB/CIF/DDP terms?
Yes, we support various Incoterms. Main shipping ports are Qingdao 、Tianjin.
What markets do you serve?
We serve clients in the Europe, America, Africa, Australia, Japan, South Korea, as well as the Middle East, Southeast Asia, Central Asia, West Asia, the Middle East, and the CIS region.
Can I get a sample first? How long does it take?
Yes, samples are available. It usually takes 3–7 days depending on the complexity.
What’s the lead time for bulk orders?
Bulk orders usually take 15–30 days, may vary during peak season or special materials.depending on the order.
Do you have stock? Is delivery on time?
Some regular models are in stock. We strictly follow lead times.
Can I mix different models in one order?
Yes, mixed orders are welcome to help you reduce inventory burden.
What are your shipping methods?
We ship by air, sea, or express. FOB, EXW are available.
Do you accept long-term partnerships or distributor agreements?
Yes, we welcome long-term partnerships and offer special pricing and support.
Where is your factory located? Can we visit?
Our factory is located in Dezhou City, Shandong Province, China. You’re welcome to visit anytime.
What payment methods do you accept?
We accept T/T, L/C, etc.
Can you issue an invoice?
Yes, we provide proforma and commercial invoices for customs and payment purposes.
Can you sign a Non-Disclosure Agreement (NDA)?
Yes, we respect your IP and can sign an NDA before cooperation.
Do you provide a product manual or video?
Yes, PDF manuals and operation videos are available for each product.
Can you provide product training?
Yes, remote training are available to help clients understand the product quickly.
Do you offer after-sales service?
Yes, we provide warranty support. If there’s a quality issue, we offer returns or replacements.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!